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FAQs
Our FAQ page covers everything from shipping and delivery to product information and more. Find the answers you need and shop with confidence today.
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How can I cancel and/or refund my order?
Once an order has been shipped or sent to the carrier for shipping, it cannot be canceled. We can attempt to reroute your package to a different shipping address if that address is in the same state. There is a $20 carrier reroute fee to ship to an
What should I do if my wine is damaged or broken?
Hallmark Channel Wines strives to ensure the satisfaction of our customers. If you encounter delivery issues or if your order is damaged in transit or is incorrect, please contact and send a photo to our customer service team at customerservice@hallm
How much does shipping cost?
The shipping amount charged is determined by weight, size of the package and the final shipping destination. Shipping wine can be quite pricey (think heavy boxes, wine compliance fees, signature required upon delivery & specialized packaging).
How do we ship your wine?
Our wines are shipped via FedEx in a secure box specifically made for shipping wine. We suggest customers set up a FedEx Ship Manager account at FedEx.com to better track their packages. FedEx requires that any shipment containing alcohol must be sig
Should I ship to my home or my work?
We recommend shipping your Hallmark Channel Wine packages to an address where an adult will be available to sign for the package, as all alcohol shipments require the signature of someone 21 years or older.
How do I change my shipping address?
Once an order has been shipped or sent to the carrier for shipping, the address cannot be changed. We can attempt to reroute your package to a different shipping address if that address is in the same state. There is a $20 carrier reroute fee to shi
What happens if my order is lost or damaged?
Hallmark Channel Wines strives to ensure the satisfaction of our customers. If you encounter delivery issues, if your order is damaged in transit or is incorrect, please contact our customer service team at [email protected].
How do I track my package?
When your order ships, you will receive a shipping notification email and that will include the tracking number for your order.
How do I make changes to a shipment that has already gone out?
Unfortunately, if your order has already processed and/or shipped we are unable to make changes to the items within your order. If you need to change the shipping address of your order, please contact our customer service team. There is a $20 per pa
What should I do if I know I will not be home at the time of delivery?
FedEx will attempt delivery three business days in a row, if the package is undeliverable, FedEx will hold the order at Will Call for 3-5 days at one of their locations and then it is returned back to us. You can also sign up for FedEx delivery manag
What do I do if you miss my delivery?
FedEx will attempt delivery three business days in a row. If undelivered, they will hold the order at Will Call for 5 days and then it is returned to us. It is always best to ship to a place where someone 21 years of age or older will always be avail
Damage has occurred during shipment. What should I do?
Hallmark Channel Wines strives to ensure the satisfaction of our customers. If your order is damaged in transit, lost or is incorrect, please contact our customer service team at [email protected]. We will do our best to be of
Why does someone have to sign for my package?
Carriers require that any shipment containing alcohol must be signed for by a person 21 years of age or older and an identification such as a valid driver's license, passport or an ID must be provided at the time of delivery. This is to ensure we fo
Do you ship to my state?
If your state is not listed above, please fill-out this form to be contacted when your state comes online. Due to state laws, we are currently not shipping Sparkle to: CO, MO, MI and TX. OR The Perfect Pairing to Maine or Louisiana. We currently do n
Do you ship overseas? To Canada?
Unfortunately, not at this time.
I have a question that is not listed; whom should I call?
Please contact customer service at [email protected] or leave a message at (888) 602-0240 for a call back and we will be happy to assist you.
Using Shop Pay Installments
If you use Shop Pay Installments as a payment option, the grand total of your order will be split into 4 equal payment installments, automatically billed to your credit card every two weeks. If you chose this payment option during the checkout proces
Details on Expedited Shipping (2ND & 3Day Air)
All expedited shipping such 2ND and 3Day Air is calculated via business days. Holidays and weekends are excluded from delivery times per FedEx. Expedited shipping time is calculated from the shipping date, NOT the order date. Please allow 2-3 busi