Hallmark Channel Wines Support
All articles


If you're not completely satisfied with your purchase, we'll make it right. Learn more about our hassle-free process and how we make returns a breeze for our customers.

Replacement Orders and Refund Inquiries

Hallmark Channel Wines strive to ensure the satisfaction of our customers. In the event of non-delivery of your order, if your order is damaged in transit or is incorrect, please contact us by using the contact information provided below and we will

What is your return policy?

Due to compliance reasons, alcoholic products cannot be returned in keeping with state regulations.  For further assistance please contact our Customer Service department at [email protected]. *The sale and shipping of alcohol

How do I track and make changes to my shipping address?

You can track your parcel(s) and request changes to your shipping address using the link provided in your shipment confirmation email or contact us via [email protected]. If your order has processed, there is a $20 per package

What happens if my wine arrives damaged?

If the wine arrives damaged, upon verification we are happy to replace the product(s) for you. When applicable, refunds will be completed within 5-10 days once a resolution has been agreed upon. At Hallmark Channel Wines we strive for excellence and

How do I cancel my order?

Please note, once our warehouse has prepared an order for shipping, it cannot be canceled.   We are able to reroute your package back to our warehouse for a $20 fee.  When applicable please note a cancellation and refund will be made minus all shippi

Can I purchase the Reserve wines and not join the wine club?

Yes, anyone can purchase our Reserve wines.  Our wine club members do receive special pricing and benefits as well as discounts on future purchases.