Returns
If you're not completely satisfied with your purchase, we'll make it right. Learn more about our hassle-free process and how we make returns a breeze for our customers.
Replacement Orders and Refund Inquiries
At Hallmark Channel Wines, customer satisfaction is our priority. If your order is not delivered, arrives damaged, or you receive an incorrect item, please contact us using the information below and we will work to resolve the issue, subject to appli
What is your return policy?
Due to state alcohol compliance regulations, alcoholic products cannot be returned and all sales are final. For additional assistance, please contact our Customer Service team at [email protected]. *The sale and shipment of alc
How do I track and make changes to my shipping address?
You can track your shipment and request shipping address changes using the link provided in your shipment confirmation email or by contacting [email protected]. If your order has already been processed, a $20 redirect fee per p
What happens if my wine arrives damaged?
If your wine arrives damaged, we are happy to replace the affected product(s) once the damage has been verified. When applicable, refunds will be processed within 5–10 business days after a resolution has been confirmed. At Hallmark Channel Wines, we
How do I cancel my order?
Please note that once an order has been prepared for shipment by our warehouse, it cannot be canceled. If eligible, we may be able to reroute your package back to our warehouse or another address for a $20 fee, provided the package remains within the
Can I purchase the Reserve wines and not join the wine club?
Yes, anyone can purchase our Reserve wines. Wine Club members receive exclusive pricing, special benefits, and discounts on future purchases.