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Terms and Conditions

Hallmark Channel Wines

Learn about the terms and conditions of shopping with Hallmark Channel Wines. From shipping and delivery to our privacy policy, we've got you covered. Stay informed and shop with confidence.

Advent Calendar FAQ

About the Wines

When should I purchase/pre-order the advent calendar?

How will my Hallmark Channel Wines Advent Calendar be shipped?

How do I purchase the advent calendar as a Hallmark Channel Wine Club member?

Why can't I purchase the Hallmark Channel Wines Advent Calendar?

Where is my discount?

Changing Your Shipping Address & Restocking

What do I do if I need to make changes to my advent calendar order?

Hallmark Advent Wine Calendar FAQ

How can I cancel and/or refund my order?

What should I do if my wine is damaged or broken?

How much does shipping cost?

How do we ship your wine?

Should I ship to my home or my work?

How do I change my shipping address?

What happens if my order is lost or damaged?

How do I track my package?

How do I make changes to a shipment that has already gone out?

What should I do if I know I will not be home at the time of delivery?

What do I do if you miss my delivery?

Damage has occurred during shipment. What should I do?

Why does someone have to sign for my package?

Do you ship to my state?

Do you ship overseas? To Canada?

I have a question that is not listed; whom should I call?

Using Shop Pay Installments

Details on Expedited Shipping (2ND & 3Day Air)

Why can't I purchase one bottle?

Why do you need my date of birth for orders containing alcohol?

Holiday Closure Dates

FAQs

I need help reactivating my wine club account

What is the Hallmark Channel Wine Club?

How can I become a wine club member?

How much does it cost to join the Hallmark Channel Wines wine club?

When can I expect to be billed for my wine club shipments?

What is the per shipment cost?

What states can you ship shipments to?

How often will I receive wine club shipments?

How long does my membership last?

How will I know when I will be charged?

As a wine club member how much will I be charged for shipping?

I have been charged for my wine club shipment, when will I receive it?

When will I receive my wine club exclusive benefits?

How can I make changes to my membership?

Can I change my shipping address?

I updated my shipping address after my order was processed but, it is not reflected on my order confirmation email or order history within my account

Forgot your password?

What discounts do I receive as a Hallmark Channel Wines wine club member?

How do I cancel my wine club membership?

What happens if my shipment is sent back to the winery?

Weather Delays

Is Express shipping an option for my wine club order?

What if I end up with a corked or damaged bottle?

Can I hold a club shipment?

Can I customize my wine club shipment?

If I don’t like white or red wine, can I skip my wine club shipments?

Can I pick up my order and/or club shipment at the winery?

Can I gift a wine club membership?

What is your privacy policy?

Can I ship to a P.O. Box?

Will all of the wines be the same in each shipment?

Can I select which carrier is used for the delivery of my wine club shipment?

I can’t view my “order/wine club order history”

What is in my wine club shipment?

Can I change my wine club membership tier?

I don’t see my state listed in your ship to states list

International Shipping

Shipping to Someone Else

Why are shipping prices so high?

What can you look forward to

Wine Club

We can ship to the following states

How Much Does Shipping Costs

States We Ship To

Online wine sales delivered to your door

Ordering Wine Online

Replacement Orders and Refund Inquiries

What is your return policy?

How do I track and make changes to my shipping address?

What happens if my wine arrives damaged?

How do I cancel my order?

Can I purchase the Reserve wines and not join the wine club?

Returns

Privacy Policy